Tell us what happened and we will reply by email within 30 business days. We never need your photo.
Read the Refund & Acceptance Guarantee policy
On your confirmation screen and in your confirmation email.
We reply to this address.
Describe the problem and the proof you have, for example the rejection message from the authority.
PDF, JPG or PNG, up to 5 MB, for example the rejection notice. You may black out personal details. Please do not send your photo.
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